Contact Fresh Casinos UK
Get in touch with our team for support, questions, or feedback
How to Reach Us
We're here to help with any questions about our casino reviews, website features, or general inquiries. Choose the contact method that works best for you:
📞 Phone Support
Number: 0800 326 0015
Hours: Monday-Friday, 9 AM - 6 PM GMT
Cost: Free from UK landlines and mobiles
Best for: Urgent inquiries, technical issues, general questions
✉️ Email Support
General: support@freshcasinos.co.uk
Editorial: editorial@freshcasinos.co.uk
Reviews: reviews@freshcasinos.co.uk
Response Time: Within 24 hours (business days)
📍 Postal Address
Fresh Casinos UK Ltd
123 Casino Street
London, E1 6AN
United Kingdom
🤝 Business Inquiries
Partnerships: partnerships@freshcasinos.co.uk
Press: press@freshcasinos.co.uk
Legal: legal@freshcasinos.co.uk
Privacy: privacy@freshcasinos.co.uk
What We Can Help With
🎰 Casino Questions
Questions about specific casinos, bonuses, games, or our recommendations
📝 Review Feedback
Corrections, updates, or additional information about our casino reviews
🔧 Technical Issues
Website problems, broken links, or accessibility concerns
📊 Data Requests
GDPR requests, privacy concerns, or data protection inquiries
💼 Business Matters
Partnership opportunities, press inquiries, or legal matters
💬 General Feedback
Suggestions for improvement, compliments, or general comments
Response Times & Expectations
We strive to respond to all inquiries promptly and professionally. Here's what you can expect:
Before You Contact Us
To help us assist you more efficiently, please check if your question is already answered in our frequently accessed resources:
Common Questions & Resources
- Casino Reviews: Visit our Casino Reviews page for detailed information about specific operators
- Responsible Gaming: Find support resources and tools on our Responsible Gaming page
- Privacy & Data: Check our Privacy Policy and GDPR (UK) pages
- Legal Information: Review our Terms of Use and Legal Notice
- About Our Process: Learn more on our About Us page
Emergency Support
⚠️ Gambling Problems - Get Help Now
If you're experiencing gambling problems, please contact these organizations immediately:
- GamCare: 0808 8020 133 (24/7 free helpline)
- GambleAware: Online support chat
- Samaritans: 116 123 (24/7 emotional support)
For immediate self-exclusion, visit GamStop.co.uk
Quality Assurance
We're committed to providing excellent customer service. Here's how we ensure quality:
Our Service Standards
- Professional Response: All inquiries are handled by trained team members
- Accurate Information: We provide factual, up-to-date information based on our research
- Confidentiality: Your personal information is handled according to our privacy policy
- Follow-up: We ensure your questions are fully answered and issues resolved
- Continuous Improvement: We use feedback to improve our services and website
Feedback on Our Service
We welcome feedback about your experience contacting us. If you have suggestions for improving our customer service, please let us know at feedback@freshcasinos.co.uk.
Office Hours & Holidays
Regular Business Hours
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday - Sunday: Closed
Email: Monitored 24/7, responses during business hours
UK Bank Holidays
Our office is closed on UK bank holidays. Emergency gambling support is always available through:
- GamCare: 0808 8020 133
- Samaritans: 116 123
Language & Accessibility
Our primary language of communication is English. We're committed to making our services accessible to all users:
- Language: All communication is conducted in English
- Accessibility: We can accommodate various accessibility needs - please let us know your requirements
- Alternative Formats: Information can be provided in alternative formats upon request
- Hearing Impaired: Email communication is available for those who cannot use phone services